Frequently Asked Questions
Everything you need to know about your Creality Falcon laser engraving experience.
What is the estimated shipping time for my order?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days depending on customs processing.
What materials can the Creality Falcon series engrave?
Our laser engravers are compatible with a wide range of materials including wood, acrylic, leather, cardboard, bamboo, rubber, and certain coated metals.
What is your return policy for laser engravers?
We offer a 30-day return policy for unused items in their original packaging. If the product is defective or damaged upon arrival, please contact our support team within 7 days for a replacement.
Do the machines come with a warranty?
Yes, all Creality Falcon machines come with a standard 12-month manufacturer warranty covering main components and functional defects under normal use.
Which software is compatible with Creality Falcon engravers?
Our machines are fully compatible with industry-standard software such as LaserGRBL (free) and LightBurn (paid), supporting file formats like SVG, DXF, JPG, and PNG.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Klarna or Affirm at checkout.